The American Customer Satisfaction Index, or ACSI unveiled this week a list of limited-service (fast food) restaurant ratings that score each chain based on customer satisfaction.
Chick-fil-A debuted on the ratings this year, and came out on top with an overall score of 86.
Not too far behind was Chipotle and Panera Bread with ratings of 83 and 80 respectively.
Rounding out the bottom of the list was McDonald’s, which has been having a lot of difficulty over the last few years keeping customers. McDonald’s has been dead last in this survey 6 years running.
In a statement from ACSI Director David VanAmburg, he said “Consumeres have a bit more money in their pockets [with the rebounding economy] but are still pressed for time. Fast casual outlets offer higher-quality ingredients, freshness, and fast service – all at a reasonable price.”
FastFoodWatch.com favorite Taco Bell stayed flat from 2014 with a score of 72.
Unfortunately for most fast food chains, most of them dropped from 2014, meaning they aren’t doing a good job keeping their customers happy.
Unfortunately for me, Portland doesn’t currently have any Chick-fil-A restaurants nearby, so please don’t take your delicious chicken sandwiches for granted.
Here is the full list of scores from the ACSI for Top Fast Food Restaurants in 2015:
Image Source: Consumerist.com